The online complaints platform is available at www.livroreclamacoes.pt, where customers may submit complaints that are reviewed by Turismo de Portugal.

The commitment to ensuring full customer satisfaction on OASIStravel programs has been overseen by the Customer Ombudsman since its establishment by APAVT in 2003. We regard this framework as both an incentive and a challenge to maintain an impeccable record regarding incidents, issues, or unresolved complaints.

We are therefore committed to publicly upholding these principles and ensuring that they continue to guide our operations. For this reason, you will find below all relevant contact information, enabling you to verify your rights at any time:

Website: https://provedor.apavtnet.pt/en_GB

Email: provedor@provedorapavt.com

Phone: +351 213 553 010

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